"In addition to Assistance services ""Cyber Assistant"" also provides compensation /reimbursement for costs (data recovery) and financial losses (Online Banking & Online Shopping) with different limits. You can find a detailled description of the cover and services in the T&C's (terms and conditions). "

The premium collection process is automized. Therefore it can happen that we couldn't stopp a premium collection on time. For any premium that is collected unjustified, there will be a refund to you. Please contact us via email: cyberassistant.vertrag@cardif.com

"You can submit complaints to eMail: beschwerde.at@cardif.com Mail: Cardif Allgemeine Versicherung, Rotenturmstraße 16-18, 1010 Wien

Which informations are useful? with the following informations you support us to process your request faster:
• your full name
• your addresse
• your contract number
• your claims file number, if available
• your request or your complaint
• a phone number where we can reach you during the opening hours:

You may also contact the Verein „Schlichtung für Verbrauchergeschäfte“, 1010 Wien, Mariahilfer Straße 103/1/18. More informations under www.verbraucherschlichtung.at.

Furthermore you can forward your complaints to Bundesministerium für Arbeit, Soziales und Konsumentenschutz, Stubenring 1, 1010 Wien an to Verein für Konsumenteninformation, Linke Wienzeile 18, 1060 Vienna.

You can also submit complaints to the Austrian financial market supervisory authority (FMA), Otto-Wagner-Platz 5, 1090 Vienna. The leading agency for complaints about the insurer is the competent French ACP (“Autorité de Contrôle Prudentiel”), 61, rue Taitbout, 75436 Paris cedex 09, France."

"Yes, please conact our hotline +43 (0)1 26 32 300, Your ""Cyber Assistant"" will help you regarding next steps. Your ""Cyber Assistant"" helps you 24h, 7 days a week. You will get guidance and support in order to solve the issue and maybe also prevent any similar attacks in the future."

"If you have experienced a case of claim, please call our hotline +43 (0)1 26 32 300. This can be done by telephone 7 days a week, 24 hours and under www.magenta.cardif.at. "

Contact Us

Contact form:

Write to us!

Via phone:

01 26 32 300

You can reach us:

We are available 24 hours a day
and 365 days per year

By Mail:

Cardif Allgemeine Versicherung
Rotenturmstraße 16-18
1010 Vienna